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Crisis Response Center

A model for crisis care


The Community Partnership of Southern Arizona (CPSA), ConnectionsAZ, and the Crisis Response Network of Southern Arizona (CRN/SA) announce enhancements to the existing provision of crisis services within the Crisis Response Center (CRC).

CRN/SA will continue to operate the CRC Crisis Line Call Center, while all other direct services will be managed under the operation of ConnectionsAZ. CPSA will maintain all other existing contracts currently in place.

Discussions regarding the transition have commenced and will continue with the goal of full implementation by April 1, 2014.



CPSA’s Crisis Response Center opened in August 2011 and is the hub of a comprehensive, coordinated crisis-care network.

The only facility of its kind in the country, the CRC offers a range of recovery-focused services for adults and children experiencing a mental-health or substance-use crisis, from assessment and triage to peer support, stabilization and brief stays for acute care. It also houses a state-of-the-art call center and has a secure “sally port” to facilitate prompt and safe transfers from law enforcement and other first responders.
Services at the CRC, including the call center, are provided by Crisis Response Network of Southern Arizona. The facility is just south of Ajo Way and Country Club Road.
In its first year, the CRC served almost 12,000 adults and children. In the same period, calls to the crisis line increased from about 6,000 a month to about 11,000 a month.
Through ongoing collaboration with members and their families, Pima County administration, the University of Arizona Health Network, the UA College of Medicine, law enforcement, courts, advocacy and peer-run organizations and other stakeholders, CPSA created a welcoming, supportive facility to help individuals and their families stabilize from a crisis and return safely to the community. Members and family members at the CRC have access to advocacy, peer and family support, and CPSA providers to coordinate care and support recovery.
The call center is the “command and control center” for CPSA’s crisis-care network, coordinating resources in CPSA’s crisis-care network, responding to requests for hospital transfers for court-ordered evaluation and dispatching Mobile Acute Crisis (MAC) teams.
Pima County voters approved bonds for the Crisis Response Center and nearby Behavioral Health Pavilion (operated by UA Health Network) in 2006.
Accessing crisis services
Crisis Response Center information: (520) 301-2400
Community-Wide Crisis Line: (520) 622-6000 or 1-800-796-6762
TTY: (520) 284-3500 or 1-888-248-5998
The crisis line and other CPSA crisis services are available 24 hours every day, including holidays.
Services for a behavioral health crisis – because of severe emotional distress, a mental illness or substance use – are available through CPSA to anyone in Pima County, regardless of income or whether you have insurance.

The best way to access CPSA’s crisis system is to call the Community-Wide Crisis Line at the number above. Crisis line staff has the most up-to-date information on what resources are immediately available.
What others are saying

​“… In a very short period of time, the CRC has become a national model for crisis care.”

-Chuck Huckelberry, County Administrator

His comments are in response to the Annual Report CPSA submitted to the Pima County Administrator and Board of Supervisors, detailing the status and accomplishments of the CRC from August 2011 to September 2012. 

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The Colorado Division of Behavioral Health (CDBH) highlighted CPSA’s crisis system as an “exemplary model” for delivering comprehensive crisis care in the CDBH Behavioral Health Crisis Study.

Cannon Design’s plans for the Crisis Response Center and the Behavioral Health Pavilion were honored by Behavioral Healthcare magazine with its 2011 Design Showcase Citation of Merit for innovative design.
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“Pima County’s new innovative mental health center is destined to change the practice of behavioral healthcare.”
– Behavioral Healthcare magazine

“The new psychiatric facilities, set in motion by wise Pima County voters, have great potential to reinforce and secure the safety net that thousands in our community need.”
– Arizona Daily Star editorial
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“I am very supportive of the work done by the Community Partnership of Southern Arizona in terms of addressing addiction and other mental health issues from a systemic perspective. The services for people battling addiction and mental health crises are heading in a positive direction for all people within Pima County.”
– Clarence Dupnik, Pima County Sheriff
“The Community Connection” newsletter
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“Pima County voters made the decision not to use hospital emergency rooms and the county jail as our mental-health system. The Crisis Response Center is the result.”
– Neal Cash, CPSA president/CEO
Virtual Tours

Tour the finished facilities with the videos below of CPSA’s Crisis Response Center and UA Health Care’s Behavioral Health Pavilion.

CPSA's Crisis Response Center


UPH Hospital Behavioral Health Pavilion


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